Refund Policy

We have selected WorldPay to manage the processing of online payments through our website. WorldPay’s e-commerce solutions are secure and easy to use

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Where a payment has clearly been made to us in error then it is our aim to process a refund promptly and within three working days of request in any event. 

Payments that are a registration fee for an event, or purchase of a ticket to an event, are non-refundable and specified in the terms and condition for each event.

Refunds will be made to the same credit/debit card used to make the original payment. 

To request a refund please contact the Supporter Care team on 01453 768000 or by e-mail to

Policy last updated: January 2023